superlh Privacy Policy

superlh ("we," "us," or "our") operates the online gaming platform accessible at superlh.net. We are committed to protecting the privacy and personal data of every Filipino player who registers, deposits, or interacts with our platform. This Privacy Policy sets out in clear terms how superlh collects, processes, stores, shares, and protects your personal information.

This Policy applies to all users of the superlh platform, including visitors who browse without registering, registered members, and anyone who contacts our customer support team. It covers all superlh services — including slots, live casino, sports betting, bingo, sabong, Tower, and Super Wheel — as well as all channels through which you may interact with us, including the superlh website, mobile interface, and support channels such as Live Chat, Messenger, and Viber.

By creating a superlh account or by continuing to use the superlh platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the superlh platform and contact our support team to request account closure.

superlh collects personal data through several means: directly from you when you register or interact with the platform, automatically through your use of the platform, and from verified third-party sources where applicable. Below is a detailed breakdown of the categories of data we collect.

2.1 Registration & Identity Data

When you create a superlh account, we collect your full legal name, date of birth, residential address in the Philippines (including barangay, city or municipality, and province), email address, and Philippine mobile number. This information is required to create and verify your account and to comply with Know Your Customer (KYC) obligations under Philippine anti-money laundering regulations.

2.2 Identity Verification Documents

To comply with KYC requirements, superlh may request government-issued identification documents such as a Philippine National ID, passport, driver's license, SSS/GSIS card, or PRC ID. We may also request a selfie photo for facial verification purposes, and proof of your payment method (such as a screenshot of your GCash or PayMaya account registered in your name).

2.3 Financial & Transaction Data

We collect details of all financial transactions conducted on the superlh platform, including deposit amounts, withdrawal requests, payment method identifiers (e-wallet reference numbers, bank account names), transaction timestamps, and bonus redemption history. We do not store full bank account numbers or e-wallet PINs or passwords.

2.4 Gaming Activity Data

superlh logs your gaming activity on the platform, including game sessions, bet amounts, game outcomes, win/loss records, session duration, and wagering history. This data is used for account management, fraud prevention, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access the superlh platform, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, time zone, and referring URL. This data helps us deliver an optimised experience and detect suspicious or fraudulent access patterns.

2.6 Communications Data

If you contact superlh through Live Chat, Messenger, Viber, or email, we retain records of those communications — including timestamps, agent notes, and any attachments you share — for quality assurance, dispute resolution, and training purposes.

superlh uses the personal data we collect solely for legitimate purposes directly related to the operation of the platform and the delivery of services to Filipino players. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

• Account Management: Creating, verifying, maintaining, and closing your superlh account, including processing changes to your account details and responding to account-related enquiries.
• Identity Verification (KYC): Confirming your identity, age (21+ requirement), and address in compliance with Philippine regulations and anti-money laundering obligations.
• Payment Processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and maintaining accurate financial records of all transactions conducted on your account.
• Gaming Services: Delivering and improving all superlh games — slots, live casino, bingo, Tower, Super Wheel, and sports betting — and personalising your gaming experience based on your activity history.
• Responsible Gaming: Monitoring gaming activity for signs of problem gambling, administering self-exclusion and deposit limit tools, sending responsible gaming reminders, and complying with PAGCOR responsible gaming guidelines.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, collusion, and other prohibited conduct outlined in the superlh Terms and Conditions.
• Regulatory Compliance: Meeting our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including responding to lawful requests from PAGCOR, the AMLC, and other competent Philippine authorities.
• Customer Support: Handling your enquiries, resolving disputes, processing complaints, and improving our support services through quality assurance reviews of support interactions.
• Marketing & Promotions: Sending you superlh promotional offers, bonus notifications, game announcements, and updates — but only if you have provided consent or if we have a legitimate interest basis to do so. You may opt out of marketing communications at any time.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the superlh platform, fix bugs, optimise performance, and develop new features and games.

Under the Philippine Data Privacy Act of 2012, superlh processes your personal data on the basis of one or more of the following lawful grounds:

• Contractual Necessity: Processing is required to fulfil our contractual obligations to you — specifically, to create and manage your account, process transactions, and deliver gaming services as described in the superlh Terms and Conditions.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations under Philippine law, including KYC requirements, anti-money laundering obligations, PAGCOR directives, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for the legitimate interests of superlh — including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: For marketing communications and certain non-essential data uses, we rely on your explicit consent. You may withdraw consent at any time by contacting our support team or using the opt-out mechanism in any superlh marketing communication.

superlh does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

5.1 Payment Processors

To facilitate your GCash, PayMaya, BPI, BDO, or Metrobank transactions, superlh shares the minimum necessary transaction data with our payment processing partners. These partners are contractually required to handle your data in compliance with applicable Philippine data privacy laws and may not use it for any independent purpose.

5.2 Identity Verification Providers

superlh may use third-party KYC and identity verification service providers to assist in verifying your identity documents and age. Any such provider is bound by a data processing agreement and strict confidentiality obligations.

5.3 Regulatory Authorities

superlh may be legally required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction in the Philippines, in response to lawful requests, court orders, or regulatory directives. superlh will not disclose more data than is strictly required by the applicable legal obligation.

5.4 Game and Platform Technology Providers

superlh works with licensed game providers and platform technology partners to deliver our full suite of games and services. These partners may receive limited technical data necessary to deliver their services — such as session tokens or game round identifiers — but do not have access to your full personal profile.

5.5 Fraud Prevention Networks

In order to protect the integrity of the superlh platform and the broader Filipino online gaming community, superlh participates in industry fraud prevention initiatives. This may involve sharing limited data — such as device fingerprints or flagged account attributes — with other licensed operators or fraud detection services, strictly for the purpose of preventing multi-accounting, bonus abuse, and money laundering.

The superlh platform uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to operate the platform correctly, remember your preferences, and analyse usage patterns. Below is a summary of the types of cookies superlh uses:

• Strictly Necessary Cookies: These cookies are essential for the superlh platform to function. They enable core features such as account login sessions, game state management, and security tokens. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and notification choices — so you do not need to reconfigure them on every visit.
• Analytical Cookies: superlh uses anonymised analytics data to understand how Filipino players navigate the platform, which games are most popular, where players encounter difficulties, and how page load performance can be improved. This data is aggregated and does not identify individual users.
• Security Cookies: These cookies help superlh detect and prevent fraudulent logins, bot activity, and suspicious access patterns that may indicate account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the superlh platform. For detailed information on managing cookies in your specific browser, refer to your browser's help documentation.

superlh retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

• Account Data: Retained for the duration of your active account relationship with superlh, and for a minimum of five (5) years following account closure — in compliance with Philippine anti-money laundering retention requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act (AMLA) of the Philippines and its amendments.
• KYC / Identity Verification Documents: Retained for the duration of the account relationship and for five (5) years after account closure, or longer if required by a regulatory directive or ongoing investigation.
• Gaming Activity Logs: Retained for five (5) years from the date of the relevant gaming session, to support dispute resolution, regulatory enquiries, and responsible gaming monitoring.
• Support Communications: Live Chat transcripts and email correspondence are retained for three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your account relationship and for three (3) years following account closure or consent withdrawal, to demonstrate compliance with consent requirements.

Once the applicable retention period has expired and there is no ongoing legal or regulatory reason to retain your data, superlh will securely delete or anonymise your personal information in accordance with its data disposal procedures.

superlh takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the superlh platform is encrypted using industry-standard 256-bit SSL/TLS technology. Look for the padlock icon in your browser's address bar when using superlh.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on secured servers with restricted access controls.
• Access Controls: superlh operates a strict need-to-know access policy. Only authorised personnel with a legitimate operational need may access your personal data, and all such access is logged and audited.
• Penetration Testing: The superlh platform undergoes regular independent security testing and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
• Two-Factor Authentication: superlh offers two-factor authentication (2FA) for player accounts as an additional layer of protection against unauthorised access. Players are encouraged to enable 2FA from their account security settings.
• Incident Response: superlh maintains a data breach response plan. In the event of a personal data breach that is likely to cause harm to Filipino players, superlh will notify the National Privacy Commission (NPC) and affected players in accordance with NPC Circular No. 16-03 and applicable breach notification requirements.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by superlh. To exercise any of these rights, please contact the superlh Data Privacy Officer through our support team.

• Right to be Informed: You have the right to be informed about how superlh collects, uses, and shares your personal data. This Privacy Policy fulfils that obligation.
• Right to Access: You have the right to request a copy of the personal data that superlh holds about you, as well as information about the purposes for which it is being processed.
• Right to Rectification: If any personal data superlh holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You may update basic account details directly through your superlh account settings.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under Philippine anti-money laundering and gaming regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests grounds, subject to superlh's right to demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a commonly used, machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe superlh has not complied with your data privacy rights under Philippine law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

superlh will respond to all valid data rights requests within thirty (30) days of receipt. We may request proof of identity before processing a data rights request to protect against unauthorised requests.

The superlh platform is strictly for adults aged 21 years and above, as required by Philippine gaming regulations. superlh does not knowingly collect, process, or retain personal data from any person under the age of 21. If we discover that an account has been created by or on behalf of a person under 21, we will immediately close the account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the payment method of origin.

superlh supports the responsible gaming initiatives promoted by PAGCOR and encourages parents and guardians in the Philippines to use parental control software to prevent minors from accessing online gaming platforms.

In some cases, the operation of the superlh platform may involve the transfer of your personal data to servers or service providers located outside the Republic of the Philippines — for example, to support cloud infrastructure, game technology delivery, or fraud detection services with international operations.

Where such transfers occur, superlh ensures that adequate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organisations that have been determined to provide an adequate level of data protection consistent with Philippine standards.
• Implementing contractual data processing agreements with all international data processors that impose data protection obligations equivalent to those required under Philippine law.
• Applying technical encryption and access control measures to all data in transit across international networks.

superlh will not transfer your personal data internationally beyond what is strictly necessary for the delivery of our services, and all such transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC regulations on cross-border data transfers.

superlh reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in Philippine privacy law, or changes to the superlh platform and its services. When material changes are made, we will provide advance notice through a banner on the superlh platform or via email to your registered address.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how superlh protects your personal data. Your continued use of the superlh platform after any updates to this Policy have been posted constitutes your acceptance of the revised terms.

If we propose to use your personal data for a purpose that is materially different from those described in this Policy at the time your data was collected, we will seek your express consent before doing so.

If you have any questions, concerns, or requests related to this Privacy Policy or the way superlh handles your personal data, please contact our Data Privacy Officer through any of the following channels. Our support team handles all data privacy enquiries in both Tagalog and English, 24 hours a day, 7 days a week.

• Live Chat: Available on the superlh platform around the clock — the fastest channel for urgent data privacy concerns.
• Messenger / Viber: Reach us through the official superlh social channels, available 24/7.
• Email: [email protected] — for formal data rights requests, please include "Data Privacy Request" in your subject line.